The NeetoDesk Google Sheets integration syncs your ticket data to a spreadsheet automatically, giving you a live copy for reporting and deeper analysis. Connect it from Integrations in the Admin Panel, choose the Google account to use, and NeetoDesk creates a new spreadsheet in your Google Drive. You then select the ticket fields to include and start the sync.
Support managers use the synced sheet to build custom reports, track ticket trends, and share numbers with teams that don't use NeetoDesk. Keep the integrated sheet as it is, apart from renaming it, since NeetoDesk may rebuild it. To add formulas or your own columns, pull the data into a separate sheet with the IMPORTRANGE function and work there.