NeetoDesk lets you move tickets between workspaces when a conversation belongs with another team in your organization. Open the ticket, choose Move to another workspace from the More menu, and pick the destination. The description, replies, notes and attachments always move, so the receiving team has the context it needs to help the customer.
This is useful when a customer writes to general support about a billing or sales question, or when separate products run in separate workspaces. Status, category, assignee, group, tags and custom fields carry over when a matching value exists in the destination workspace. The activity log, followers, tasks, approvals, drafts and CC addresses stay behind, so check those before handing the ticket off.