Shared mailboxes in NeetoDesk turn every email sent to a support address into a ticket. Agents reply from inside NeetoDesk, and the customer gets the answer as a normal email. You can create as many mailboxes as you need, each with its own address and reply settings.
Teams often set up one mailbox per department, such as support@, billing@ or hr@, so requests land in the right queue from the start. Each mailbox comes with a NeetoDesk-provided address, and you can also connect your own address from Gmail, Outlook or a custom domain. Replies can show the workspace name, the agent's name or a custom sender name.