Webhooks in NeetoDesk send data to your application automatically whenever specific help desk events occur. Instead of polling for updates, your system receives a POST request with the event payload as soon as the event happens. Create a webhook from the Admin Panel by adding an endpoint URL, choosing the event to subscribe to, and optionally setting a secret to verify requests come from NeetoDesk.
Engineering and operations teams use webhooks to sync ticket data with a CRM or internal systems, send custom alerts to tools like Slack, and trigger automated workflows in their own stack. Once saved, a webhook starts delivering payloads for its subscribed events right away, so connected systems stay current without manual exports.